Refund policy
How to start your return?
When returning your item(s), please include the following information in your return package:
· Your full name
· Order number
· Reason for returning the item(s):
1. Exchange – Please specify the size/item you would like to exchange for.
2. Refund
3. Gift Card
Please note that all returned items must be sent back within 30 days of receipt. Ensure that the items are returned in their original condition and packaging.
Return address:
PEAK PULSE
5 Nile Close
PR2 2XU
Preston
For your convenience, we recommend using a tracked service. Please note, we aim to process all returns within 7-14 days since receiving at our warehouse.
At PeakPulse, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns and refunds policy. You have 30 days from the moment the parcel is delivered to initiate a return or request a refund.
Return Eligibility
To be eligible for a return or refund, the item must be in its original condition, unworn, and with all the tags attached. We kindly ask that you take care when trying on the items and ensure they are free from any marks or damage.
Exchange Process
If you wish to exchange your item for a different size or colour, please allow 7 working days from the moment we receive the return at our warehouse. We will process your exchange request as quickly as possible to ensure you receive the desired item.
In accordance with our policy, orders with the following statuses will be automatically shipped:
• Damaged, Faulty, or Missing Product
• Returned to Sender
• Delivered but Not Received
• Lost
Shipping Costs
Please note that the shipping costs for returning the item are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of your item. We are not responsible for any lost or damaged packages during the return transit.
Returns are at the cost of the customer. You may use any courier you wish; however, you are entirely responsible for the returned goods until they are signed for at our warehouse. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund/exchange for returns that fail to arrive with us and where no proof of postage/tracking is available.
Refund Process
Once we receive your returned item and verify its condition, we will initiate the refund process. Refunds will be processed back to the original payment method used for the purchase. Please allow up to 5 working days for the refund to reflect in your account, although processing times may vary depending on your bank.
Contact Us
If you have any further questions or need assistance with your return, please don't hesitate to contact our customer support team at: enquiries@peakpulseapparel.com
We are here to help and ensure your complete satisfaction with your PeakPulse experience.
Thank you for choosing PeakPulse!
Registered Address:
JK GLOBAL GROUP LIMITED
Peak Pulse
Unit 2A 17/F
Glenealy Tower
No,1 Glenealy Central
Hong Kong